Appendix 1: Context and relevant provisions - Standard 30 - Closing a claim

Before closing a claim, insurers should ensure that all activities have been completed and relevant stakeholders (including service providers) have been notified that the claim is to be closed.

Appropriate consultation should occur with relevant stakeholders prior to the closure of a claim.

The reasons and implications of the closure are to be clearly communicated to all relevant stakeholders. Clear communication is required to ensure fairness and transparency and that stakeholders are not disadvantaged during the process.