Appendix 1: Context and relevant provisions - Standard 17 - Section 39 notification

Standard 17 - Section 29 notification

Workers affected by the 260-week (five year) limit to weekly payments under section 39 of the 1987 Act should be provided with appropriate notification before the cessation of weekly payments.

Throughout the life of the claim, the insurer is required to communicate regularly with the worker, employer and stakeholders regarding the number of weeks paid.

Insurers should start planning well in advance for cases where a worker is approaching 260 weeks of weekly payments. Communications should clearly inform how the insurer has counted the entitlement weeks so that it can be easily understood.

Providing early notification prior to cessation of weekly payments helps to ensure that workers have sufficient time to prepare for cessation and make any necessary arrangements.