Appropriate use of interpreters ensures equitable services for workers whose first language is not English or who are hearing-impaired.
Principle: Workers will have access to qualified and culturally-appropriate interpreter services in the worker’s nominated language.
|S28.1||Insurers must engage the services of a qualified interpreter if the worker asks for an interpreter, indicates a preference for communicating in their own language, does not appear to understand questions or is not easily able to be understood.||Evidence on claim file.|
When engaging the services of an interpreter, insurers must:
||Evidence on claim file.|