Facilitating workers’ access to their personal and health information empowers workers to contribute to decisions about their recovery and return to work.
Worker access to personal information
Principle: Workers will be provided with convenient and timely access to their personal and health information in accordance with relevant privacy and workers compensation laws.
|S2.1||Insurers must advise workers of their right to access their personal and health information.||Evidence on claim file|
|S2.2||Insurers must ensure third-party providers are aware that any report provide in relation to a worker may be released to the worker.||Evidence on claim file|
|S2.3||Insurers must promptly respond to any request by the worker or their representative for information contained in the insurer’s claim file.||Written response provided within ten working days.|