Protecting a worker’s personal and health information and ensuring a worker’s consent is obtained prior to providing, obtaining or using information about a worker’s injury and recovery promotes trust and ensures the integrity of the scheme.
Principle: The confidentiality of workers’ personal and health information will be respected at all times and workers’ personal and health information will be dealt with only in accordance with their consent.
|S1.1||Insurers must obtain the worker’s consent prior to releasing to or requesting from a third party a worker’s personal or health information.||Evidence on claim file.|
When requesting a worker’s consent, insurers must provide advice to the worker about:
||Evidence on claim file.|
|S1.3||When a request is made to an insurer from a third party seeking release of information relating to a worker’s injury or claim, insurers must consider whether existing worker consent is sufficient to enable release the information.||Evidence on claim file.|