Obligations and duties of the claimant

7.6 A claimant must:

(a) act in accordance with the objects of the Act and the objects of DRS

(b) comply with their duty to act in good faith under section 6.3 of the Act

(c) comply with their duty to endeavour to resolve a claim as justly and expeditiously as possible under section 6.4 of the Act

(d) comply with their duty to take all reasonable steps to minimise their loss under section 6.5 of the Act

(e) comply with any requests or directions made by decision-makers

(f) act honestly and not mislead the parties, representatives, DRS or any decision-maker

(g) attempt to identify and narrow any issues in dispute before any application is lodged with DRS and continue to do so while any application is being considered by DRS

(h) comply with the requirements of ‘Part 7 of the Motor Accident Guidelines: Dispute resolution’.