Explanatory note

7.1 ‘Part 7 of the Motor Accident Guidelines: Dispute resolution’ is made under those sections of the Motor Accident Injuries Act 2017 (NSW) (the Act) relating to dispute resolution in the NSW motor accident injuries (MAI) scheme, including internal reviews by insurers and the Dispute Resolution Service (DRS) of the State Insurance Regulatory Authority (the Authority).

7.2 DRS has been established by the Authority under Division 7.2, section 7.2 of the Act, as a dispute resolution service that is independent of insurers and claimants, to resolve disputes as they arise during the course of a claim.

7.3 The power to make this Part of the Motor Accident Guidelines comes from the Act, including Part 7, Division 7.3 (Internal review), Division 7.4 (Merit review), Division 7.5 (Medical assessment) and Division 7.6 (Claims assessment).