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Introduction and purpose

4.3 These Guidelines are made under the Motor Accident Injuries Act 2017 (NSW) (the Act), including Division 6.1 of the Act. They make provision with respect to the manner in which insurers and those acting on their behalf are to deal with claims.

4.4 These Guidelines are to be read together with relevant provisions of the Act and Regulation. They are ordered in accordance with the claimant journey to help insurers read them in conjunction with the Act and Regulation, and to progress claims promptly.