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Application of the Guidelines

Relevant parts of the Guidelines apply to key customers of the scheme, including:

  • vehicle owners and policyholders
  • injured persons and claimants.

Relevant parts of the Guidelines also apply to key scheme stakeholders and service providers, including:

  • insurers
  • health practitioners
  • lawyers and other representatives
  • staff of the Authority
  • decision-makers
  • courts and other dispute resolution bodies.

Under the Act, including section 10.7, it is a condition of an insurer’s licence that it complies with relevant provisions of the Guidelines.