Relevant parts of the Guidelines apply to key customers of the scheme, including:
- vehicle owners and policyholders
- injured persons and claimants.
Relevant parts of the Guidelines also apply to key scheme stakeholders and service providers, including:
- health practitioners
- lawyers and other representatives
- staff of the Authority
- courts and other dispute resolution bodies.
Under the Act, including section 10.7, it is a condition of an insurer’s licence that it complies with relevant provisions of the Guidelines.