Application of the Guidelines

Relevant parts of the Guidelines apply to key customers of the scheme, including:

• vehicle owners and policyholders
• injured persons and other claimants.

Relevant parts of the Guidelines also apply to key scheme stakeholders and service providers, including:

• insurers
• health practitioners
• lawyers and other representatives
• staff of the Authority
• courts and other dispute resolution bodies.

Under the Act, including section 10.7, it is a condition of an insurer’s licence that it complies with relevant provisions of the Guidelines.