Role of the rehabilitation provider

Some injured people may require additional services from a rehabilitation provider to coordinate services that may include:

  • assessing or reviewing the injured person’s rehabilitation needs
  • recommending or planning for appropriate services for the injured person
  • assisting the injured person to identify and achieve their goals
  • empowering the injured person to manage their injury and recovery
  • linking the injured person to the services they need
  • facilitating communication between all parties involved in the injured person’s rehabilitation
  • supporting the injured person to stay at work or return to work while they recover
  • helping the injured person to maintain or recommence usual home and community activities
  • monitoring the appropriateness and progress of services being provided.

Rehabilitation provider services should be provided by someone other than a primary treating allied health practitioner. However, in some cases it may be appropriate for the allied health practitioner to perform certain rehabilitation provider tasks. For example, in rural and remote regions the rehabilitation provider may also be the treating occupational therapist.

Rehabilitation provider services should not be provided by an employee of the CTP Green Slip insurer, solicitor, attendant care provider, family member or guardian.

The rehabilitation provider role does not include:

  • advocating for the injured person in relation to the management of their claim, litigation or other compensation processes
  • providing or recommending services that are not related to the injuries sustained in the motor vehicle accident.

The expectation for rehabilitation provider services for each person should be discussed with the CTP Green Slip insurer and the injured person at the time of referral. All allied health practitioners involved in the recovery plan should be notified that a rehabilitation provider is involved.