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What will happen to my weekly payments if I can't obtain a Certificate of Capacity?

We understand that it may be difficult to see a doctor on a specific day.

If your doctor thinks it is appropriate, you may be able to access a Certificate of Capacity via a telehealth consultation if you cannot attend the doctors in person. Telehealth consultations occur via either a video conference or telephone conference.

Certificates can be issued for more than 28 days in some circumstances. This may be appropriate when your injury is stable and your capacity is unlikely to change over the period of the certificate.

If you cannot obtain a new certificate by the time your current certificate expires, you should contact the insurer to discuss this with them.