Exceptional circumstances

  • Parties should advise the DRS if a matter that cannot be progressed with an alternate approach should continue to be considered for in-person medical assessment due to exceptional circumstances. This may include, but is not limited to:
    • A decision is required to determine an entitlement to a statutory benefit
    • A decision is required for an urgent claims assessment matter
    • The Claimant has a terminal illness
    • The Claimant has financial hardship
    • The Claimant has travel, residency or visa restrictions
    • A dispute matter is currently in court

In-person assessments require approval of the Executive Director at DRS to proceed.