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Telehealth services

We recognise that COVID-19 may impact an injured person’s ability to attend face-to-face medical appointments. 

So that we can minimise social contact and the demand on our health system, we have introduced new arrangements for telehealth services so that consultations between injured people and providers can occur over the telephone. 

Insurers will need to consider the appropriateness of this service on a case-by-case basis. Insurers should also consider the use of video consultations at this time.