Have your say: CAM draft standards of practice

notice | 31/10/2018

The State Insurance Regulatory Authority is seeking feedback on the draft claims administration manual (CAM) standards of practice.

The CAM will form part of a broader online platform - a centralised and connected repository of information relevant to the workers compensation system.

The CAM standards of practice aim to set principle-based expectations for insurer claims management processes and conduct.

Where appropriate, the standards will include key timelines, processes and procedures to be adopted by insurers with respect to key milestones and other aspects of workers compensation claims.

Submissions and enquiries can be sent via email to or posted to Locked Bag 2906, Lisarow, NSW 2252 by COB on 16 November 2018.