The new Personal Injury Commission and Independent Review Office commence operations from 1 March 2021. This will change the way workers compensation and CTP claim disputes and complaints about insurers are managed.

The Personal Injury Commission is a single tribunal that manages disputes about claim outcomes in both the workers compensation and CTP Insurance Schemes. Disputes about claim outcomes previously managed by SIRA’s Dispute Resolution Services or CTP Assist are now managed by the Personal Injury Commission.

Contact details for the Personal Injury Commission are:

Website: www.pi.nsw.gov.au
Telephone: 1800 742 679
Email Address:  [email protected]

The Independent Review Office (previously know as the Workers Compensation Independent Review Office or WIRO) receives complaints, from claimants and their representatives, about the conduct of insurers during the claims process in both the workers compensation and CTP schemes. CTP complaints were previously managed by SIRA's CTP Assist service.

Contact details for the Independent Review Office are:

Website: www.iro.nsw.gov.au
Telephone: 13 94 76
Email Address: [email protected]

SIRA’s CTP Assist will continue to:

• resolve complaints about policies/premiums in the CTP scheme
• resolve complaints from service providers in the CTP scheme
• provide general information and support for injured people in relation to CTP claims

Contact details for CTP Assist remain unchanged:

Website: www.sira.nsw.gov.au
Telephone: 1300 656 919
Email Address:  [email protected]

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