Workers compensation bulletin - issue 52

In this edition: Have your say: Claims administration manual - draft standards of practice, workers compensation system latest monthly report, and injured farmer made an award-winning recovery.

Have your say: Claims administration manual - draft standards of practice

SIRA is seeking feedback on the draft claims administration manual (CAM) standards of practice.

The CAM will form part of a broader online platform - a centralised and connected repository of information relevant to the workers compensation system.

The CAM standards of practice aim to set principle-based expectations for insurer claims management processes and conduct.

Where appropriate, the standards will include key timelines, processes and procedures to be adopted by insurers with respect to key milestones and other aspects of workers compensation claims

Submissions and enquiries can be sent via email to or posted to Locked Bag 2906, Lisarow, NSW 2252 by COB on 16 November 2018.

Workers compensation system latest monthly report

This month's workers compensation monthly report and data tables are now available.

The report includes an insurer performance scorecard offering a snapshot of the performance of all four insurer segments across the NSW Workers Compensation System.

The scorecard compares performance across claim numbers and payments and a number of effectiveness and efficiency measures.

Injured farmer made an award-winning recovery

SIRA has released a new video to show how people can benefit from recovering at work after injury.

The video tells the story of David, who was determined to return to work on the family farm after his work injury. David was recognised as a work category winner in the SafeWork NSW Return to Work Awards.

Watch David's inspirational return-to-work journey.