In this edition: updates to fees orders, and report on improving worker access to information published.
Updates to Fees Orders
The latest 2018 Workers Compensation (Public Hospital Rates) Order and Workers Compensation (Private Hospital Rates) Order were gazetted on 22 June 2018 and are now available on the SIRA website.
The 2017 Workers Compensation Ambulance Rates Order remains in place and continues to be effective post 1 July 2018 until further notice.
Should you require any further clarification regarding the above 2018 Fees Orders, email firstname.lastname@example.org or call 13 10 50.
Report on improving worker access to information published
The commissioned report, Improving worker access to information in the NSW workers compensation system (PDF, 914 KB), has been published on our website.
SIRA engaged lawyer Roshana May to examine the policy and legal considerations on worker access to records held by insurers and to make recommendations for improving worker access to information.
During consultations for the Workers Compensation Regulation 2016, stakeholders expressed support for broader access and a clearer regulatory regime governing access to information.
A detailed review of relevant literature and legislation was conducted together with further consultation with insurer representatives.
While the report reflects the views of the consultant, SIRA acknowledges the need for the workers compensation system in NSW to embrace the rights of injured workers under the relevant privacy laws and principles.
To improve sharing of information, the report recommends SIRA ‘publish a Claims Administration Manual which adopts privacy principles and obligations and prescribes practical guidance and directions relating to access to and sharing of information’.
We would like to acknowledge and thank Roshana May for her significant contributions and detailed report, and the stakeholders and insurers who provided feedback and detailed consideration of this important issue.
Where to from here?
SIRA has commenced the development of a Claims Administration Manual (CAM) for use by insurers.
We have recently undertaken an initial phase of consultation and engagement with key stakeholders to help inform broader content development and design. We are currently reviewing all feedback and submissions received and will prepare a submissions summary for publication.
We look forward to further engaging with the stakeholder community on this program of work and remain committed to delivering a fairer, more sustainable and customer-focused workers compensation system for NSW.