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Who do I claim with?

If you need to make a CTP claim you will first need to know who the insurer of the at-fault vehicle is. We can help you with that. We can also help connect you with the insurer.

All you need to do is fill out our Online Claim Notification form by hitting the 'lets get started' button below.

If the insurer is AAMI, GIO or NRMA, we'll get in touch with them on your behalf and notify them that you want to make a claim. We will provide them with contact details and some details about the accident from the form. They'll then contact you.

Not all insurers have opted into this initiative.  So if we discover that the insurer is QBE, Allianz or CIC Allianz we'll let you know by email but you'll need to contact them directly.

If you don’t want us to contact the insurer on your behalf, please call us on 1300 656 919 instead of using this form.

Regardless of who the insurer is, we'll check in with you later to see if there's anything else we can do to help.

But before you get started, here's some things you should know:

You will need the at-fault driver's registration number

You can't complete this form without it.

If you don't know the registration number of the vehicle at fault, you might be able to get it from the police if the incident was reported to them or police attended at the time contact the Police Assistance Line on 131 444.

This is not a claim form

Providing this information is not lodging a claim.

It is getting you started by connecting you to the insurer who will be in contact with you throughout the claim process. If you want to lodge a formal claim, go to How to claim for more information.

Who can complete this form?

You can complete this form if:

  • you've been injured in a motor vehicle accident in NSW within the past 6 months and you weren't at fault,
  • you are likely to incur (or already have incurred) medical expenses or loss of income,
  • you have not yet lodged a claim for this injury.

The injured person's representative (eg parent or other family member, lawyer) can also fill out this form.

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If you're at fault

If you believe you are the driver at fault, contact your CTP insurer now.

What information will I need to provide?

You won't need to include any formal documents and detailed descriptions.  All we'll need at this stage is:

  • basic personal and contact details of the injured person
  • basic details of the accident (eg date, description of vehicle, location)
  • the registration number of the vehicle you believe to be at fault

If you don't know the registration number of the vehicle at fault, you might be able to get it off the police if the incident was reported to them or police attended at the time contact the Police Assistance Line on 131 444.

We're here to help

We can help with any part of the claims process. If you have any questions, please contact our Claims Advisory Service on 1300 656 919.