Legal professionals have an important role in ensuring that people injured in motor accidents receive appropriate entitlements.
If you're a legal professional we expect you will support fair and timely resolution of claims and promote the recovery of claimants and their experience of the third party insurance scheme by reducing unnecessary delays and disputes.
You need to be aware of your responsibilities for:
- claims cost disclosure: From 1 October 2015, any legal professional representing a claimant with a CTP claim must provide us with a breakdown of costs for that claim (fees and charges), and when the claim is finalised
- disputes and reviews
- arranging medico legal and neuropsychological assessments
As regulator of the insurers we strive to ensure that all insurers comply with their legislative obligations and relevant guidelines.
If you believe an insurer has breached these obligations, let us know.
Guidelines and forms
You should use our guidelines when arranging assessments and sharing reports to ensure that injured people are not inconvenienced by unnecessary and costly assessments.
Neuropsychological assessment guidelines
Our neuropsychological assessment guidelines outline expectations for all parties.
These guidelines also include:
- the neuropsychological assessment notification form (used to advise all parties when you are planning an assessment)
- a fact sheet for the party arranging the assessment
- a fact sheet for solicitors, CTP insurers and LTCS scheme staff
- a fact sheet for the injured person, relatives and significant others
See our injury management section to promote best practice management of some commonly occurring injuries in motor vehicle crashes.
Our injury advice centre also has general information the injured person will find helpful