We regulate insurers to ensure that Green Slips for vehicle owners are accessible and competitive and that claims are managed efficiently and fairly to deliver benefits to injured people as quickly as possible.
The legislation requires that:
- policies are competitively priced and sold, in accordance with our guidelines
- claims are managed according to our guidelines
- claims are resolved fairly and in a timely manner
In monitoring insurer compliance, we focus on the best possible outcomes for policy holders and injured people.
We take a risk based approach and focus on insurer behaviours that have the most impact on policy holders or injured people.
If you believe an insurer has breached their obligations we would like you to contact us.