Know what you can claim for

In general terms, homeowners can claim for:

  • loss resulting from incomplete work because of early termination of the contract (conditions apply)
  • loss resulting from a breach of statutory warranty (eg work is not done with due care and skill, or as per the plans, or the materials used are not suitable, or the work does not comply with the law)
  • loss resulting from faulty design provided by the builder
  • the reasonable costs of alternative accommodation, removal and storage
  • the loss of deposits or progress payments (conditions apply)
  • the legal or other reasonable costs incurred in seeking to get compensation
  • the loss resulting from the work done by the subcontractors of the builder
  • the loss resulting from the work done by the builder to rectify the problem after completion of the work

Read current scheme and cover before you make a claim. It has more information on when and what you can claim for.