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Lodge the claim

Please read the details of your insurance policy first. Then use this claims form to lodge a claim with the insurance agent who issued the insurance on icare’s behalf. Details on past insurers are available on Fair Trading’s website.

The claims form also includes a checklist of everything else that needs to be submitted with the form as part of the assessment process.

The insurance agent will then carry out an investigation, make a decision, and provide you with a written explanation of that decision. They can either:

  • accept the claim, or
  • reject the claim (in whole or part)

They must provide reasons for the decision.

For insurance policies issued from 1 September 2005, the claim is deemed to have been accepted if the insurer has not given written notice of their decision about liability within 90 days of the home owner making a claim.

You can read the claims handling procedure on icare's website which gives more information on the general process which insurance agents are required to follow (including timeframes).

This is a brief description; please contact us if you need more information on lodging a claim.