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List of insurance agents

Residential Builders Underwriting Agency (RBUA)

Due to the acquisition of the Calliden Group Ltd by Munich RE through its subsidiary Great Lakes Australia, the provision of underwriting and claims services previously provided by Calliden are now provided by the Residential Builders Underwriting Agency Pty Ltd (RBUA). Claims and loss notifications are handled on behalf of RBUA by:

Innovation Group (Claims Services) Pty Ltd

Mail: PO Box 7704, St Kilda Rd VIC 8004
Phone: 1300 130 247
Fax:  1300 662 215
Email: rbua@au.innovation-group.com
Website: www.rbua.com.au

Complaints:
Email: nsw@rbua.com.au

QBE Insurance (Australia) Limited

Mail: PO Box 219, Parramatta NSW 2124
Phone: 1300 790 723
Email: builderswarrantyclaims@qbe.com
Website: www.qbe.com.au

Complaints:
Phone: 1300 650 503
Email: complaints@qbe.com

Vero Insurance Limited

Vero issued insurance certificated during the period 1 July to 30 September 2010. Vero does not handle claims anymore. For information regarding which other insurance agent (RBUA or QBE) will handle claims and notifications issued by Vero, please contact:

NSW Home Building Compensation Fund (HBCF)
Mail:  GPO Box 4052, Sydney NSW 2001
Phone: 02 9228 5906
Fax:  02 9228 3870
Email: hbcf@icare.nsw.gov.au
Website: https://www.hbcf.nsw.gov.au

Past insurers

Details on past insurers are available on Fair Trading’s website.