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How we consulted on CTP Green Slip reforms

During 2016 and early 2017, the NSW Government consulted extensively on CTP reform options.

Throughout this process there was overwhelming agreement with the Government’s view that the Green Slip scheme needs to change to better serve injured people and ensure premiums remain affordable.

While there were differing views on the future shape of the CTP scheme, a ‘hybrid’ defined benefit/common law system was the model most preferred in stakeholder and general community feedback.

The final model is in keeping with the original reform objectives. In particular, it reflects feedback received on continued common law access for those with moderate injuries, improvements to the claims management process, curbing insurer profit and reducing Green Slip premiums.

Previous consultations

The options paper

In March 2016 the NSW Government announced a broad ranging consultation process to make the Green Slip scheme work better for injured people and motorists.

An options paper was released outlining current problems and four broad options to create a fairer and more affordable scheme for road users.

Several stakeholder round tables were held and community and industry stakeholders were invited to have their say via a submission process.

The public consultation period ran from 11 March to 22 April 2016, with over 50 submissions received.

Submissions were made by members of the public, industry associations, and from service providers in the scheme including insurance companies, legal professionals, medical professionals and health researchers.

You can read more on the public consultation as well as see the public submissions

CTP reform round tables

To seek the views of those working within the existing CTP scheme, three round tables were held in March 2016.

Approximately 50 people attended these interactive discussion sessions.

The round tables focussed on the performance of the current scheme, options for reform, and discussion on the key elements of a potential future scheme.

With members of the legal and insurance professions, the medical professions and peak stakeholder groups attending separate forums, key issues for each stakeholder group were able to be explored and highlighted.

Independent review of insurer profit

An independent review of insurer profit was released which made recommendations to simplify the premium system and to introduce greater transparency and increase market competition.

Point-to-point consultation

review of CTP motor vehicle insurance for point-to-point transport vehicles (such as taxis, ride share services and hire cars) was conducted.

This was to ensure that the insurance framework creates a level playing field for ride share services alongside traditional forms of point-to-point transport.

A round table was held in April 2016 and attended by over 40 stakeholders.

The community and stakeholders were invited to have their say via an online submission process on our website that ran from 10 March to 8 April 2016.

Over 40 submissions were received.

You can read more on the point-to-point consultation as well as see the public submissions we received

Social research

We engaged research consultancy AMR to undertake research into community views on the CTP scheme and how it can be improved.

Over 1200 people participated in discussion forums, telephone interviews and online surveys.  This included vehicle owners, bicycle riders and other road users, and people who had been injured on the roads.

A broad cross section of the community was included to represent different ages, gender, location, household income, working status and education.  Views of culturally and linguistically diverse people were also sought.

The community told us they are most concerned with the time it takes for injured people to receive benefits, the low proportion of scheme funds that flows to injured people, and rising premiums.

For more information, read the summary of the social research results.

You can also read the full report.

Position paper and expert reference panel

The Government released a position paper outlining the proposals for reform.

An expert reference panel along with technical working groups was established, including relevant stakeholders and service providers, to assist us to design the new scheme and its processes in detail.

How CTP insurance claims are managed and disputes resolved consultation

In the latter part of 2016, the Government wanted to investigate how claims handling and dispute resolution services in the CTP Green Slip Scheme could be improved.

The discussion paper outlined options for enhanced claimant support and advocacy and dispute resolution services.

The SIRA Board led the consultation process. You can read their Terms of Reference for more information on this process.

The closing date for submissions was Friday 25 November.

You can read more on the How CTP insurance claims are managed and disputes resolved consultation as well as see the public submissions we received.

The SIRA Board considered the submissions and has released a report of the consultation.

Reforming insurer profit in the CTP Green Slip scheme – consultation

A discussion paper Reforming insurer profit in compulsory third party (CTP) motor vehicle insurance was released in late 2016 on proposed actions to stop insurer super-profits.

The SIRA Board led the consultation process. You can read the Board’s Terms of Reference for more information.

The closing date for submissions was Friday 25 November.

You can read more on the Reforming insurer profit in the CTP Green Slip Scheme consultation as well as see the public submissions we received.

The SIRA Board considered the submissions and has released a report.

Draft legislation

In early 2017, the Government sought feedback from legal professional and insurance industry stakeholders on the draft legislation that will go to Parliament to implement the final reform model.