18. If insurers knew that lower prices were coming into effect, why have people had to overpay and then get refunded?

We considered the option of a gradual reduction in prices starting from mid-2017. However, as the legislation was only passed in March 2017, much of the rules and definitions that have an impact on prices were decided in the latter half of 2017..

Also, a large number of people purchased their Green Slip before the legislation was passed so the only solution for this group is a refund.