Claims management guide

Find comprehensive guidance for insurers on how workers compensation claims should be handled and managed.

The Claims management guide is a ‘one stop shop’ for NSW workers compensation claims management information.

You can access formal legislative and regulatory requirements, SIRA's expectations and Standards of practice, and a range of supportive guidance material.

What’s in the Claims management guide?

  • Understanding the claims journey introduces the workers compensation claims process. It includes general information about claims from the time the insurer is notified of an injury, to insurer claims management, worker treatment, recovery and claim closure.
  • The Legislation and regulatory instruments section contains links to relevant workers compensation Acts, regulations, guidelines and other regulatory instruments, including the Standards of practice.
  • Insurer guidance on a comprehensive range of claims management topics to help insurers comply with the legislation, and understand what SIRA considers acceptable practice.
  • Forms and publications with links to relevant workers compensation forms and publications.