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Get treatment approval first

If an insurer disputes liability, or declines a treatment request because it does not meet reasonably necessary criteria, the worker may be personally responsible for the payment of accounts.

Before commencing treatment, a doctor should contact the insurer to confirm they have an accepted workers compensation claim and the proposed treatment or service is approved.

Some treatment and services may not require pre-approval from the insurer. The Workers compensation guidelines 2019 provides clarification on accessing treatment without prior approval.