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2. Before you can request a merit review, you must first request an internal review by the insurer

An internal review is a review of the work capacity decision by the insurer. It is conducted by someone other than the person who made the initial decision.

The review will consider the information used in the initial decision, as well as any further information you provide in support of your internal review application.

Fill out the application for internal review by insurer form to begin the process.

The insurer will contact you within seven days of receiving the application and explain the internal review procedure.

The insurer is required to complete the internal review and notify you of the outcome within 30 days from the date of your application.

On completion of the review, you will receive written notification from the insurer detailing the outcome.

If you are unhappy with the outcome of the insurer's internal review then you can have the work capacity decision reviewed by us.