Claims assessment process

After we receive your application or reply form we will review it and in most cases allocate it to a claims assessor.

A claims assessor is an independent lawyer with expertise in assessing compensation and resolving motor accident claims.

After reviewing the application form, reply form, and any relevant documentation, we will arrange for a claims assessor to look at all of the information provided by the parties and make an impartial decision.

After reviewing all of the information, they will (generally) ask you and the other party to take part in an assessment conference.

An assessment conference is a conference-style hearing, where your claim or dispute will be assessed by the claims assessor.

The claims assessor may ask you and any witnesses questions about your claim or your dispute.

The claims assessor will also review any additional information and documentation provided and discuss them with you and the insurer.

You may be asked to attend another assessment conference or provide additional information if the claims assessor thinks it’s necessary.

After the assessment conference is finished, the claims assessor will consider all the available documentation and make a determination.

They will provide a certificate setting out their decision and the supporting reasons.  In most cases the certificate and reasons will be sent within three weeks after the assessment conference.

Everyone’s situation is different.  We encourage you to contact us and we can talk you through any questions you might have. You can also read these fact sheets:

Claims assessment venues

We hold assessment conferences at various locations and venues across Sydney, as well as in rural or regional NSW and outside the state.

Click on this drop down for a list of approved locations

  • Albury
  • Armidale
  • Bathurst
  • Bega
  • Broken Hill
  • Byron Bay
  • Campbelltown
  • Canberra
  • Coffs Harbour
  • Cowra
  • Dubbo
  • Forbes
  • Forster
  • Glen Innes
  • Gosford
  • Goulburn
  • Griffith
  • Lismore
  • Lithgow
  • Maitland
  • Muswellbrook
  • Newcastle
  • Nowra
  • Orange
  • Penrith
  • Port Macquarie
  • Queanbeyan
  • Sydney *
  • Tamworth
  • Taree
  • Wagga Wagga
  • Wollongong
  • Young

* Sydney assessment are generally held at the SIRA offices at: level 21, 1 Oxford St Darlinghurst.

Assessments in rural or regional NSW are generally held in government offices or other suitable venues.

Claims Assessors determine the location and venue of the assessment conference taking into account the views of the injured person and the insurer.

Further information


There are no fees for lodging an application.

Administrative law challenges to claims assessments

Decisions made by us are potentially subject to administrative law judicial review in the NSW Supreme Court. See administrative law challenges for more information