This information will help you resolve a dispute between an injured person and an insurer related to the claims process or compensation (not a medical dispute).
Making or replying to an application
Resources for when a claim for compensation has been made after a motor vehicle accident but the injured person or the insurer can’t agree.
Claims assessment process
Outlines what happens after we receive your application form or reply form.
Guidance material for claims assessors
This is where claims assessors will find the relevant guidelines, practice manual, practice notes and guidance materials.