Contact details for workers compensation complaints
The Independent Review Office (IRO) helps injured people resolve claim complaints about Workers Compensation and CTP insurers and assists with enquiries about the workers compensation scheme. If you have a complaint about your Workers Compensation or CTP insurer which you have been unable to resolve with them in the first instance – please get in touch with IRO:
- Phone: 13 94 76
- Email: [email protected]
How to make a complaint
You can make a complaint by phone, in writing or email:
- Phone: 13 94 76
- Email: [email protected]
If you are a worker and have an unresolved enquiry or complaint relating to the insurer, please contact the Independent Review Office (IRO) on
- Phone: 13 94 76
- Email: [email protected]
If you are a worker and would like to dispute an insurers decision, please have a look at our disputes page.
- Phone: 13 10 50
- Email: [email protected]
If you are an employer or other provider and have an unresolved enquiry or complaint relating to the insurer, please contact SIRA on
- Phone: 13 10 50
- Email: [email protected]