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3. Make a formal access application

If the information you are seeking is not available on this website and is not otherwise routinely provided by SIRA on request, then you have a right to formally apply for access to specific information. You can make a formal application by downloading and completing the application form available on DCS's website. Applications are accepted by the GIPA team:

State Insurance Regulatory Authority
Right to Information Unit

Locked Bag 2906,
Lisarow NSW 2252 
Phone: 13 10 50
Email: gipa@finance.nsw.gov.au.

The Act says that we are only able to accept access applications that:

  1. Are in writing and sent to us or emailed at the address above;
  2. Clearly state you are requesting information under the Government Information (Public Access) Act 2009 (NSW);
  3. Enclose the $30 application fee;
  4. Have a return postal address as the address for correspondence; and
  5. Include as much specific information as necessary to enable us to identify the information you are asking for. If your application does not include these five things, it will be invalid and will not be processed. If that happens, however, we will let you know and we will help you, if possible, by explaining how you can make a valid application.

Otherwise we will write to acknowledge receipt of a valid access application within 5 working days, and will deal with your application within 20 working days (subject to any extension allowed for under the Act). If any extension of time is required to deal with your application, we will let you know in writing.

Application fees and processing charges

Unless waived or reduced, the application fee for making an access application is $30. Processing charges can also be imposed at the rate of $30 per hour. In some circumstances an advance deposit can be required. We will let you know in writing if that applies to your application. Certain discounts may apply, including on financial hardship and public interest grounds – for more details see the NSW Information and Privacy Commission website.

Concessions

A $15 concession applies for processing charges where an applicant can certify they:

  • hold a Pensioner Concession Card
  • are a full time student
  • represent a not for profit organisation
  • can demonstrate financial hardship
  • that the information they seek is in the public interest. The guidelines published by the Office of the Information Commissioner will be applied in determining if the information is of special benefit to the public generally.

We have discretion under Section 127 of the GIPA Act to waive, reduce or refund fees in specific cases.

Examples include:

  • where there has been a significant delay in dealing with an application
  • where the agency decides to publicly release the information requested by the applicant
  • where the agency is satisfied that release of the information supports the aims and objectives of the legislation administered by the agency
  • where the applicant is a participant in the Lifetime Care and Support scheme.

If an access application is not decided in time, any application fee is to be refunded and no processing charge will be imposed.

Exemptions

There are specific public interest considerations against disclosure that an agency can take into account. These are:

  • law enforcement and security
  • individual rights, judicial processes and natural justice
  • responsible and effective government
  • business interests
  • environment, culture, economy and other matters
  • secrecy and exemption provisions in other laws.

Access application form

Although there is no legal requirement for you to use any particular form to make an access application (beyond satisfying the five requirements set out above). You can contact gipa@finance.nsw.gov.au.

Note: We can refuse a request for information if there is an overriding public interest against disclosure or if searching for the requested information would require unreasonable and substantial diversion of its resources. Any decision to withhold or release the documents is appealable by either the applicant or third parties (i.e. other parties involved in the documents).

Review rights

If you disagree with our decision in relation to an access application, you have the right to request a review.

Further information on right of review is available at www.ipc.nsw.gov.au.