If you have been unable to resolve your workers compensation issue with the insurer in the first instance, there are new pathways you can take from 1 January 2019:
13 10 50 - SIRA
(8:30am to 5pm, Monday to Friday, excluding public holidays).
If you are an employer, insurer or other stakeholder, please contact us if you have an unresolved enquiry or a complaint relating to workers compensation.
If you are a worker, please contact us if you have a complaint about your employer or provider (i.e. treatment provider).
SIRA offers an out-of-hours answering service if you need help outside of our normal hours of operation.
13 94 76 - Workers Compensation Independent Review Office (WIRO)
If you are a worker (or their representative) with an unresolved workers compensation enquiry, or a complaint about the insurer, please contact WIRO for support.
If you are experiencing any type of emergency affecting your personal safety please call triple zero (000) immediately.