We are seeking feedback on a new psychological injury Standard of Practice. The new Standard aims to set expectations for insurers about the management of claims for workers with a psychological injury.
Consultation period: 28/09/2020 5:00 pm to 06/11/2020 5:00 pm
What is it about?
Consultation on new SIRA Standard of practice for insurers
We are now consulting on a new Standard of practice for managing psychological injury claims.
SIRA’s Standards of practice outline expectations for insurer claims administration and conduct.
The new Standard of practice will set expectations for insurers about the handling of claims for workers with a psychological injury. It is being designed to support insurers to adopt practices across four key evidence-based domains:
- Person-centred approach
- Early identification of support needs
- Outcome focused decision-making
These domains are described in the Safe Work Australia publication Taking Action: A best practice framework for the management of psychological claims in the Australian workers’ compensation sector - PDF (3MB)
SIRA is seeking your feedback on the consultation draft Standard of practice by no later than 5pm, Friday 6 November 2020.
Comments and feedback on the new SIRA Standand of practice should be submitted online or via email to PolicyDesignWHBCR-SIRA@sira.nsw.gov.au.
Any enquiries about the consultation process should be sent to PolicyDesignWHBCR-SIRA@sira.nsw.gov.au.
Due to the impacts of the COVID-19 pandemic all feedback is to be submitted using our online form.
Have your say
We invite you to tell us your views by using our online form. You don't have to answer every question but your submission needs to address the specific issues raised in the documents and where possible provide evidence to support your feedback (eg are there any reports or papers you can refer to?).
If you can't use our online form, you can email your submission to PolicyDesignWHBCR-SIRA@sira.nsw.gov.au. We will publish your submission if not told otherwise.
If you can't provide your submission electronically, you can send your submission by mail to:
Standard of Practice 33: Managing psychological injury claims consultation
2-24 Rawson Place
Sydney NSW 2001