Standard of Practice 33: Managing psychological injury claims

We are seeking feedback on a new psychological injury Standard of Practice. The new Standard aims to set expectations for insurers about the management of claims for workers with a psychological injury.

  • The Issue

    Consultation period: 28/09/2020 5:00 pm to 06/11/2020 5:00 pm

    What is it about?

    Consultation on new SIRA Standard of practice for insurers

    We are now consulting on a new Standard of practice for managing psychological injury claims.

    SIRA’s Standards of practice outline expectations for insurer claims administration and conduct.

    The new Standard of practice will set expectations for insurers about the handling of claims for workers with a psychological injury. It is being designed to support insurers to adopt practices across four key evidence-based domains:

    • Person-centred approach
    • Collaboration
    • Early identification of support needs
    • Outcome focused decision-making

    These domains are described in the Safe Work Australia publication Taking Action: A best practice framework for the management of psychological claims in the Australian workers’ compensation sector - PDF (3MB)

    Next steps:

    SIRA is seeking your feedback on the consultation draft Standard of practice by no later than 5pm, Friday 6 November 2020.

    Comments and feedback on the new SIRA Standand of practice should be submitted online or via email to PolicyDesignWHBCR-SIRA@sira.nsw.gov.au.

    Any enquiries about the consultation process should be sent to PolicyDesignWHBCR-SIRA@sira.nsw.gov.au.

    Due to the impacts of the COVID-19 pandemic all feedback is to be submitted using our online form.

  • Milestones

    28 September 2020 - the New SIRA Standard of Practice Managing is open for public consultation

    6 November 2020 - Public consultation process closes. All comments and submissions must be received by 5pm, Friday 6 November 2020.

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    Due to the impacts of the COVID-19 pandemic all feedback is to be submitted using our online form.

Have your say

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We invite you to tell us your views by using our online form. You don't have to answer every question but your submission needs to address the specific issues raised in the documents and where possible provide evidence to support your feedback (eg are there any reports or papers you can refer to?).

Use our online form

If you can't use our online form, you can email your submission to PolicyDesignWHBCR-SIRA@sira.nsw.gov.au. We will publish your submission if not told otherwise.

If you can't provide your submission electronically, you can send your submission by mail to:

Standard of Practice 33: Managing psychological injury claims consultation
SIRA
McKell Building
2-24 Rawson Place
Sydney NSW 2001