New SIRA Standard of Practice in response to COVID-19 (Coronavirus)

We are seeking feedback on the draft of the new Standard of practice for insurers about the handling of COVID-19 workers compensation claims and claims handling practices during the period of the pandemic.

  • The Issue

    Consultation period: 07/05/2020 3:00 pm to 18/05/2020 5:00 pm

    What is it about?

    Consultation on new SIRA Standard of practice in response to COVID-19

    We are consulting on a new COVID-19 Standard of practice.

    The new Standard of practice aims to set expectations for insurers about the handling of COVID-19 workers compensation claims and claims handling practices during the period of the pandemic.

    It is expected to commence in May 2020 and will be in effect for 12 months unless SIRA amends, revokes or replaces the Standards of practice earlier.

    The new Standard of practice is designed to:

    • expedite certain claims management decisions to provide certainty for impacted workers
    • reduce barriers and ensure workers are fully informed of supports and options available to them
    • support workers through their recovery and return to work, and ensure workers receive their correct entitlements.

    Next steps:

    SIRA is seeking your feedback on the consultation draft Standard of practice by no later than 5pm, Monday 18 May 2020.

    Comments and feedback on the new SIRA Standand of practice should be submitted online or via email to PolicyDesignWHBCR-SIRA@sira.nsw.gov.au.

    Any enquiries about the consultation process should be sent to PolicyDesignWHBCR-SIRA@sira.nsw.gov.au.

    Due to the impacts of the COVID-19 pandemic all feedback is to be submitted using our online form.

  • Milestones

    7 May 2020 - the New SIRA Standard of Practice in response to COVID-19 (Coronavirus) is open for public consultation

    18 May 2020 - Public consultation process closes. All comments and submissions must be received by 5pm, Monday 18 May 2020.

    12 June 2020 - Published the SIRA Standard of practice in response to COVID-19: submission summary

    12 June 2020 - The final Standard of practice in relation to COVID-19 is now available, and will commence from 26 June 2020.

    Due to the impacts of the COVID-19 pandemic all feedback is to be submitted using our online form.

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