Domestic assistance

Domestic assistance can include tasks such as household cleaning and laundry, lawn or garden care, and transport not covered as a medical, hospital or rehabilitation expense.

If you think you need domestic assistance, talk to the insurer about how they can support you.

Eligibility and how to claim

You may claim for domestic assistance where:

  • a medical practitioner has certified (based on a functional assessment), that you would benefit from the assistance and the assistance is assessed as reasonably necessary
  • you completed these domestic tasks prior to the injury
  • your injury has resulted in a permanent impairment of at least 15 per cent or the assistance is temporary (up to six hours per week for a total period of three months).

The domestic assistance should follow a care plan the insurer has set up with you.

The insurer must make a decision regarding liability of your claim for domestic assistance within 21 days.

If you don’t agree with the insurer’s decision, you can request a review. For more information see our workers compensation disputes section.

To help understand your entitlements, head to the Have you been injured? guide or the workers compensation guidelines. These resources provide a breakdown of your entitlements.