SIRA Logo

Who do I claim with?

If you need to make a CTP claim, you will first need to know who the insurer of the at-fault vehicle is. If you don’t know who the insurer is, we can find out for you. We can also help connect you with the insurer.

All you need to do is complete an Online Claim Notification by hitting the 'let's get started' button below.

We’ll then get in touch with the insurer on your behalf and notify them that you want to make a claim. We will provide them with your contact details and some details about the accident from the form. They'll then contact you.

We'll check in with you later to see if there's anything else we can do to help.

If you don’t want us to contact the insurer on your behalf, please call us on 1300 656 919 or email ctpassist@sira.nsw.gov.au

Before you get started, here's some things you should know:

You will need the at-fault driver's rego number (licence plate)

You can't complete this form without it.

If you don't know the registration number of the vehicle at fault, you might be able to get it from the police if the incident was reported to them or police attended at the time. Contact the Police Assistance Line on 131 444.

You need to take all 'reasonable' steps to find the rego number, but if you can't you can still make a claim.  Call CTP Assist on 1300 656 919 for more information.

If you believe that you are at fault, you will need to provide the registration number of the vehicle you were driving.

If you are at-fault you can still make a claim with your insurer.

This is not a claim form

Providing this information is not lodging a claim.

It is getting you started by connecting you to the insurer who will be in contact with you throughout the claim process.

If you want to make a claim, select either:

Who can complete this form?

You can complete this form if:

  • you've been injured in a motor vehicle accident in NSW, and
  • you have (or are likely to have) medical expenses and/or loss of income, and
  • you have not yet lodged a claim for this injury.

Another person (eg parent or other family member, other representative) can also fill out this form on your behalf.

What information will I need to provide?

You won't need to include any formal documents and detailed descriptions. All we'll need at this stage is:

  • basic personal and contact details of the injured person
  • basic details of the accident (eg date, description of vehicle, location)
  • the registration number of the vehicle you believe to be at fault.

If you don't know the registration number of the vehicle at fault, you might be able to get it from the police if the incident was reported to them or police attended at the time. Contact the Police Assistance Line on 131 444.

We're here to help

We can help with any part of the claims process. If you have any questions, please contact CTP Assist on 1300 656 919.