Here is a step-by-step guide to making a claim through the Home Building Compensation (HBC) Scheme.
You can only do this if:
- your builder is unable to complete building work or fix defects because they have become insolvent, died, disappeared or had their licence suspended for failing to compensate a homeowner.
- you have valid HBC cover. You can check the validity of your cover using the HBC Check.
3. If there's a dispute
If you’re not satisfied with the decision taken by the licensed HBC provider, you have a right of appeal.
See home building compensation disputes for more information on that process.