If the HBC cover was issued on or after 1 July 2010, information about how to lodge a claim can be found on icare's website.
Once you have lodged a claim and submitted other required information, the HBC provider will carry out an investigation. The insurer will make a decision and provide you with a written explanation of that decision. They can either:
- accept the claim, or
- reject the claim (in whole or part)
They must provide reasons for the decision.
This is a brief description of the claims process. Please contact us if you need more information on lodging a claim.
See here for a list of former home building compensation providers.