Massage therapy involves systematic manipulation of soft tissues of the body to bring about specific physical benefits.
All massage therapists providing services to workers must follow administrative procedures and submit the allied health recovery request (AHRR) prior to delivering treatment services.
More information on the form and how to completed it, is on our allied health recovery request page.
We also strongly recommend you view our 15-minute webinar on delivering services in the NSW workers compensation system.
Changes to approval for massage therapists
We undertook a review of the allied health practitioner management framework. The purpose of the review was to:
- increase focus on recovery at work
- improve consistency across the various allied health practitioner groups
- reduce red tape.
As a result, massage therapists no longer need to be approved by us to deliver services in the NSW workers compensation system.
This change took effect from 1 January 2016.
What does this mean for massage therapists?
- the massage therapists fees order remains in place
- massage therapists no longer have exemptions from pre-approval to deliver treatment. Pre-approval must be obtained from the insurer prior to the delivery of any treatment
- all treatment services need to be requested using the allied health recovery request
- where required, you should participate in a review by an independent consultant as outlined in the massage therapists fees order.
Training for massage therapists
All allied health practitioners are encouraged to complete the online allied health practitioner training program.
This helps improve capability and knowledge, especially in relation to the governance arrangements for allied health practitioners working within the NSW workers compensation system.
Refer to the Personal Injury Education Foundation (PIEF)website for further details.
Fees and invoicing
Massage therapist services are paid in accordance with the fees set out in the massage therapy fees order.
All invoices for treatment services must be consistent with the fees Order and the invoicing requirements.
A massage therapist is not entitled to recover from a worker, any amount in respect of treatment that exceeds the maximum fees stated in the fees order.
The guidelines for claiming workers compensation have additional information on how the claims process work, and what type of payments and expenses might be available.