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Standard 9 - reduction in payments of compensation

Workers need to be kept informed about their claim, particularly in circumstances where their entitlements are to be stepped down due to the application of the legislation.

Reduction in payments of compensation

Principle: Workers will be provided with notice in advance prior to a statutory step-down in their weekly payments.

 ExpectationsBenchmarks
S9.1 Insurers must advise a worker prior to a statutory step-down in their weekly payments.Advice provided no less than 15 working days prior to reduction in payments.
S9.2Where the employer is making weekly payments directly to the worker, the insurer must advise the employer prior to a statutory step-down in the worker’s weekly payments and advise the employer of the correct weekly payment to be paid after the step-down.Advice provided no less than 15 working days prior to reduction in payments.