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Standard 19 - section 59A notification

Providing early notification prior to cessation of medical benefits helps to ensure that workers have sufficient time to prepare for cessation and make any necessary arrangements.

Section 59A notification

Principle: Workers whose medical benefits are due to cease will be provided with appropriate notice prior to the cessation of those benefits.

 ExpectationsBenchmarks
S19.1 Insurers must provide written notification to a worker and the nominated treating doctor before the cessation of medical benefits and must include:
  • the date on which compensation for reasonably necessary medical treatment and services is due to cease; and
  • in the case of the worker, who to contact for further information.
Notification  provided at least 13 weeks prior to cessation of benefits.
ApplicationThis standard does not apply to exempt workers.