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Standard 17 - section 39 notification

Providing early notification prior to cessation of weekly payments helps to ensure that workers have sufficient time to prepare for cessation and make any necessary arrangements.

Standard 39 notifications

Principle: Workers affected by the 260-week limit to weekly payments will be provided with appropriate notice prior to the cessation of weekly payments.

 ExpectationsBenchmarks
S17.1 Insurers must provide written notification to a worker prior to ceasing weekly entitlements in accordance with section 39 of the 1987 Act and must include:
  • the date on which payments will cease and the date the last payment will be processed;
  • supporting documentation for the assessment of permanent impairment;
  • the date on which entitlement to medical benefits will cease;
  • information regarding the worker’s entitlement to vocational and return to work assistance programs;
  • information on how to contact Centrelink; and
  • who to contact for further information.
Notification  provided at least 13 weeks prior to cessation of weekly payments.
ApplicationThis standard does not apply to exempt workers.