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Home Building Compensation claims

Here is a step-by-step guide to making a claim through the Home Building Compensation (HBC) Scheme.

You can only do this if:

  • your builder is unable to complete building work or fix defects because they have become insolvent, died, disappeared or had their licence suspended for failing to compensate a homeowner.
  • you have valid HBC cover. You can check the validity of your cover using the HBC Check.

Chapters

Chapters

  1. Notify the provider quickly
  2. Lodge your claim
    1. Former home building compensation providers
  3. If there's a dispute

2. Lodge your claim

If the HBC cover was issued on or after 1 July 2010, information about how to lodge a claim can be found on icare's website.

Once you have lodged a claim and submitted other required information, the HBC provider will carry out an investigation. The insurer will make a decision and provide you with a written explanation of that decision. They can either:

  • accept the claim, or
  • reject the claim (in whole or part)

They must provide reasons for the decision.

This is a brief description of the claims process. Please contact us if you need more information on lodging a claim.

See here for a list of former home building compensation providers.