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Green Slip reforms refunds

A partial refund is now being offered to eligible people.

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Important information about CTP refunds

You can apply for your CTP refund online through Service NSW between 5.00pm and 8.00am Monday to Saturday, re-opening from midday on Saturday and all day Sunday.

CTP Green Slip prices were reduced for most classes of vehicles* from 1 December 2017 when the new scheme started. So, if you purchased or renewed your Green Slip with a start date before 1 December you may have paid pre-reform prices.

The refund will apply to the owner of the vehicle as at midnight 30 November 2017 and will be calculated on a pro-rata basis. That is, the closer you purchased a policy to 1 December 2017, the greater your refund will be.

See the table of refund estimates for 12 month policies. These are based on average premiums by vehicle class and the month the Green Slip started. Six-month policies may also be eligible for the refund if their start date was towards the end of 2017.

See the questions and answers below for more information.

*Motorcycle owners will not receive a refund. Instead, injured motorcycle riders, particularly those at fault in the accident, will get more benefits under the new scheme. See Question 13 below.

Frequently asked questions

1. What is this refund for?

The refund is a direct result of the NSW Government's CTP Green Slip reforms. When the new scheme started on 1 December 2017, prices were reduced for most vehicle owners.

So, if you purchased or renewed your Green Slip with a start date before 1 December you may have paid a higher old scheme price and may be eligible for a partial refund.

You can read more about how the new CTP Green Slip scheme reduced prices.

2. How do I claim my refund?

To see if you are eligible and to claim the refund visit the Service NSW website. Online claims can be made as a guest visitor between 5pm – 8am Monday to Saturday and all day Sunday.

Alternatively, you can claim online during business hours by logging in or signing up to a MyServiceNSW account (make sure you link it to ‘Roads’).

Claims can also be made over the phone by calling a Service NSW CTP refund specialist on 1300 287 733 from 7am – 7pm Monday to Friday or in-store by visiting a Service NSW service centre.

Refunds are made through electronic fund transfer, so you will need to provide your bank’s BSB number and your bank account details when submitting your claim.

As the Government has recouped the extra money paid from insurance companies, there is no need to contact your insurer.

3. Why are refunds only available to claim online between 5pm - 8am?

The popularity of CTP refunds is placing additional demand on the normal day-to-day services offered by Service NSW.

To ensure Service NSW can continue to offer customers reliable access to all its services during business hours, online refund claims as a guest visitor are currently available between 5pm – 8am Monday to Saturday and all day Sunday.

Online refunds can be made during business hours by logging on or signing up to a MyServiceNSW account (make sure you link it to ‘Roads’).

4. How much will the refund be? / How is the refund calculated?

Refunds for most private passenger vehicles will range from $10 - $120.

The refund is the difference between the old scheme price and new scheme price, calculated on a pro rata basis. That is, the price difference for the part of your Green Slip remaining after 1 December 2017.

The closer your Green Slip’s start date was to 1 December 2017 the greater the refund will be because a greater portion of your policy was paid under the higher old scheme price.

Green Slip prices are calculated taking into account the class of vehicle and its registered location, therefore refund amounts will also vary depending on the class of vehicle and its location.

5. When will I get my refund?

Allow up to 10 working days for the refund to be credited to your account after you have submitted your claim.

6. Why can't the refund be credited to my next policy?

People do not automatically renew their Green Slip with the same insurer. Many people use SIRA's Green Slip Check to shop around for the best price.

The Government does not want to encourage people to stay with their current insurer as the only means by which they can receive the refund. Especially in instances where a better price can be attained from another insurer.

7. Who is eligible for the refund?

The registered owner of the vehicle as at midnight on 30 November 2017 is eligible for the refund, except if the amount fell below $10 after a small administration fee was applied.

If a vehicle was bought immediately prior to 30 November then transfer papers must have been lodged before 8 December in order to be eligible for the refund.

If transfer papers were not lodged before 8 December 2017 then the vehicle’s previous owner is eligible for the refund.

The refund applies to private and commercial vehicles of all classes, except motorcycles (see Question 13 for more information).

8. Who is not eligible for the refund?

Some passenger vehicle owners will not get a refund if their refund amount is less than the minimum entitlement of $10 before or after a small administration fee has been applied.

Motorcycle owners will not receive a refund. See Question 13 for more information.

9. Why is the minimum refund $10 / What will happen to refunds under $10?

Setting a minimum refund amount of $10 reduces the administration costs for small refund amounts that may otherwise go unclaimed.

This will allow additional cost savings to NSW motorists with refunds under $10 contributing to a reduction in the Fund levy next year, which will further contribute to a reduction in Green Slip prices.

The Fund levy (previously known as the Medical Care and Injury Services levy) is a component of all Green Slips. It covers public hospital and ambulance services for anyone injured in a motor accident on NSW roads. It also funds the Lifetime Care and Support scheme, which pays lifetime treatment, rehabilitation and care for people who have been severely injured on NSW roads and the insurer’s administrative costs of running the CTP Green Slip scheme.

10. What is the administration fee for?

A small administration fee has been applied to each CTP policy eligible for a refund.

This is necessary to cover the cost of online systems development, account establishment, customer support, correspondence and postage.

11. Are six-month policies purchased last year eligible for the refund?

Six-month policies purchased last year that expired before 1 December are not eligible for the refund. However, if you renewed or purchased a six-month policy later in the year with a start date before 1 December then you may be eligible for a refund.

Your eligibility and refund amount will depend on the type of vehicle, the policy start date and the location of the vehicle.

Six-month policies purchased in Sydney and outer metro areas are likely to be eligible for a refund if they had a start date from August last year onward, and in country areas with a start date from November last year onwards.

12. Why are refunds in country areas less than in metro areas?

This is because the average price for Green Slips is cheaper in country areas than in metro areas. Under the previous scheme, the average CTP premium for a passenger vehicle in country NSW was $481 compared to $710 for Sydney metropolitan.

The reduction in CTP premiums under the new scheme is therefore less in country areas than in metro areas ($58 for country NSW compared to $157 for Sydney metropolitan). The refund is a partial reimbursement for this reduction in premiums.

Under the new CTP scheme, prices have dropped in all parts of NSW for motor vehicles (except motorcycles) and prices will continue to be cheaper in country areas.

13. Why are motorcycle owners not getting a refund?

Green Slip prices have not come down for motorcycles under the new CTP scheme and therefore there is no refund for motorcycles.

With the new six-month no-fault period, injured motorcycle riders, particularly those at-fault in the accident, now receive more coverage and benefits including weekly income payments and medical costs.

Their prices have remained similar to the previous scheme, unless there is a change in their risk factors resulting in a higher premium, in which case it pays to use SIRA’s Green Slip Check and shop around for the best price.

Motorcycle riders are more likely to be injured in an accident than other types of vehicles. They only make up 4% of registrations yet account for 12% of injury accidents.

Another reason they are not getting a refund/reduced premiums is that the costs of their injury claims are significantly higher than injuries in any other class of vehicles. The average cost of a motorcycle injury claim is between $250,000 and $300,000 (compared to around $100,000 for other vehicle class injuries). With the new no-fault scheme for the first six months, claims costs for injured motorcycle riders will increase.

Source: NSW Crashlink database from the Centre for Road Safety (Transport for NSW).

14. Will I get the refund if I purchased/sold a vehicle with an existing policy?

The registered owner of the vehicle as at midnight 30 November 2017 according to Roads and Maritime Services (RMS) records will be eligible for the refund.

If you purchased a vehicle just prior to 1 December then you must have also lodged the transfer of ownership papers by 8 December 2017 to receive the refund. If you did not transfer the vehicle ownership into your name by 8 December 2017 then the refund will go to the previous owner.

If you purchased a vehicle with an existing policy after 30 November 2017 then the refund will also go to the previous owner.

15. Why am I not able to claim a refund?

Some vehicle owners will not be able to claim a refund for the following reasons:

  • The refund does not apply to motorcycles (see question 13)
  • The refund was below the $10 minimum amount (see question 9)
  • Transfer of ownership papers were not submitted prior to 8 December 2017 (see question 14)
  • Vehicle was purchased after 30 November 2017 (see question 14)

16. Is there a cut-off date to claim the refund?

Yes. Refunds need to be claimed by 30 September 2018.

Business vehicle and taxi owners are also requested to deposit their refund cheques by this date.

17. What will happen to unclaimed refunds?

Unclaimed refunds will be returned to motorists through a reduction in the medical services levy next year, which makes up a part of all Green Slips.

18. Did my insurer organise the refund?

The NSW Government through the State Insurance Regulatory Authority (SIRA) has recouped the over-collected money from CTP insurers to return to policy holders as refunds.

There is no need to contact your insurer about the refund.

19. If insurers knew that lower prices were coming into effect, why have people had to overpay and then get refunded?

We considered the option of a gradual reduction in prices starting from mid-2017. However, as the legislation was only passed in March 2017, much of the rules and definitions that have an impact on prices were decided in the latter half of 2017..

Also, a large number of people purchased their Green Slip before the legislation was passed so the only solution for this group is a refund.