An internal review is a review of the work capacity decision by someone within the insurer other than the person who made the decision. The review will consider information used in making the decision and any further information that you provide in support of the application. An application must be made using the Work capacity decision – application for internal review by insurer form.
The insurer will contact you within seven days of receiving the application and explain the internal review procedure.
The insurer is required to complete the internal review and notify you of the outcome within 30 days from the date of your application. On completion of the review, you will receive written notification from the insurer detailing the outcome.