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Insured with a specialised insurer

Discuss the matter with your insurer.

If you believe the insurer has not appropriately dealt with your concerns ask for the matter be dealt with in accordance with their internal dispute resolution procedures.

If you still disagree and you believe your premium calculation does not comply with the insurer’s market practice and premiums guidelines, you can refer the matter to us to ensure the calculation complies with these guidelines.

Phone our Appeals and Reviews Branch on (02) 4321 5502.