Contact details for motor accident complaints
Have you attempted to resolve the complaint with your insurer first?
If not, please find the complaint contact details for insurers below:
| Insurer | Contact |
|---|---|
| AAMI |
|
| Allianz |
|
| GIO |
|
| NRMA |
|
| QBE |
|
| Youi |
|
If you are an injured person and have been unable to resolve a complaint with the insurer directly in the first instance, please get in touch with the Independent Review Office (IRO):
- Phone: 13 94 76
- Email: [email protected]
If you would like to dispute a decision made by an insurer, please have a look at the disputes page.
For all enquiries relating to lodging a CTP claim, general advice about entitlements and support, and for all other complaints from other stakeholders (e.g. providers, employers) please get in touch with the SIRA CTP Assist Team:
- Phone: 1300 656 919 Monday to Friday, 8:30 am till 5:00 pm
- Email: [email protected]
- Online: fill out the general enquiry form