Access to information

Under the Government Information (Public Access) Act 2009, certain information is required by law to be available on our website, free of charge. This is called "open access information" and includes our:

You should check the open access information on SIRA’s website to see if the information you are looking for is already available. In addition to the “open access information” which SIRA is required by law to make available, SIRA also proactively releases a large volume of other information.

If you cannot find the information you are looking for on this website, you can ask us whether the information has already been released by SIRA proactively in some other form (eg. in printed form).

You can contact the GIPA team on [email protected] to ask if the information you are after has been released by SIRA either on this website or in another form. Some publications may only be available on the payment of a fee, but we will let you know if that is the case.

If the information you are after has not already been published by SIRA, but is information which raises no particular concerns in terms of possible public interest reasons why it should not be released, then SIRA may be able to release it to you on request without the formalities of having to make a formal application.

If you think this applies to the information you are after you can contact us [email protected] to make an informal request.

Generally, we try to release information we hold without the need for you to make a formal access application, unless there are good reasons to require one.

Under the Government Information (Public Access) Act 2009, however, government agencies are not required to release information without an access application. SIRA reserves the right to require you to lodge an access application, particularly if there may be significant public interest considerations that need to be taken into account in deciding whether the information can be released or if you request a large volume of information or if it would otherwise take SIRA a significant amount of time to consider and respond to your request.

You are encouraged to email your application to us.  Emailing your application will help ensure we receive your application as soon as possible.  However, if you prefer you can mail your application to us.

By email: [email protected]

In writing:
State Insurance Regulatory Authority
Right to Information Officer, GIPA Team
Locked Bag 2906 
Lisarow NSW 2252

Application fee to be paid by electronic funds transfer (EFT):

• Reference: Your family name – GIPA
• Account name: State Insurance Regulatory Authority
• Bank: Westpac Banking Corporation
• BSB: 032-001
• Account number: 112713

A remittance advice must be sent to [email protected]

The Act says that we are only able to accept access applications:

1. that are emailed or lodged in writing and emailed or sent to us at the address above;
2. that clearly state you are requesting information under the Government Information (Public Access) Act 2009 (NSW);
3. where the $30 application fee has been paid (or the discounted fee paid if applicable);
4. that have a return email or postal address as the address for correspondence; and
5. which include as much specific information as necessary to enable us to identify the information you are asking for.

If your application does not include these five things, it will be invalid and will not be processed. If that happens, however, we will let you know and we will help you, if possible, by explaining how you can make a valid application.

Otherwise we will write to acknowledge receipt of a valid access application within 5 working days and will deal with your application within 20 working days (subject to any extension allowed for under the Act). If any extension of time is required to deal with your application, we will let you know in writing.

Note: We can refuse a request for information if there is an overriding public interest against disclosure or if searching for the requested information would require unreasonable and substantial diversion of its resources. Any decision to withhold or release the documents is appealable by either the applicant or third parties (i.e. other parties involved in the documents).

Access application form

SIRA’s GIPA application form can be used to help you ask for information.

Service of a subpoena or summons

Subpoenas and summons can be served by email.

By delivering the subpoena or summons via email it will help ensure there is no delay in processing the subpoena or summons.

Please send any subpoena or originating process to: [email protected]